Need help? Give US a call/mail! 86-760-89767978 info@erichgift.com

Frequently Asked Questions

Can I change my shipping address?

Yes, if you made any mistake on the address and would like to correct it, please just inform us while the order is still in production and not shipped yet. Please email us with your new shipping address and your order details, we will update for you. Please note that we can NOT change shipping address once it has been shipped, if you need to change it you need to inform us beforehand. Please call us at +86 0760-89767978 or email us at inquiry@erichgift.com for any information or change issue.

How can I get a tracking number of my order that has been shipped?

Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.

What are your delivery methods?

We can make delivery worldwide, our deliver partners are UPS/ FedEx/ DHL. We can also deliver via TNT and other deliver services as per customer choice. For any more information please contact us.

What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?

We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.
Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. If the product does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you.
We have set up this model in order to set customers in a position of confidence and reliability.

What are the payment options you offer?

We offer variety of payment options, and all of them are secured. We offer payment through Paypal, Master Card, Visa Card, Western Union and Bank Transfer. Please note that we can only start production after receiving your payment for the order, so we suggest you choose to pay through Paypal, Master Card, Visa Card for Rush order.

How long dose it take to get a quotation?

If you need instant quotation, we will ask you to chat with us via our Online Live Support too. We have our expert customer service team to answer you with instant quotation. We also provide quotation as soon as via email support.
9.What are your lead times?
Printing process: 3 weeks, Urgent order: 48hours is possible.
Photo etched: 3 weeks, Urgent order: 4 days is possible.
Stamping: 3 to 4 weeks, Urgent order: 7 days is possible.
Casting: 3 to 4 weeks, Urgent order: 10 days is possible.

Is there any hidden or setup charge?

No, there is NO setup charges or hidden charges, the quotation we provide is the exact and only cost you need to pay.

What should I provide to get a quotation?

You need to tell us the shipping country, style of lanyards/wristbands, message color, quantity, name of accessories and any other questions you have via Live Support chat tool or email us at sales@shoplanyard.com and we will reply to you with exact quotation.

How can I get a quotation?

To get a quotation you just need to call at +86 0760-89767978 or email us at inquiry@erichgift.com.

Can I get sample before ordering large orders?

Yes, you can get pre-production samples before ordering large orders, you need to pay for sample cost, but as soon as you place the main order for mass production after pre-pros approval, the sample cost will be deducted from your final cost.

Do you have a catalogue?

Yes we do have a catalog. Don’t hesitate to contact us at our Office to ask us to send you one. But remember that Erichgift is specialized in providing customized products.

Are you certified ISO 9002?

Our dedication to constantly match our customers quality expectations has led us to get ISO 9002 certification.

Where are you located and how can I touch with you?

Our Headquarters, Marketing department, Shipping department, and Accounting department are located in Guangdong,China.
Erichgift Co., Ltd.
No#59 Yongsheng Road, Dongfeng Town,Zhongshan City,Guangdong, ChinaDirect
Tel:+86 0760-89767978
Fax:+86 0760-89767979
Web:www.erichgift.com
Email:inquiry@erichgift.com

What if my design contains gradient color? Is it possible to produce?

You could choose offset printing for your design.

What file format is acceptable for production?

Please kindly send us vector art in “CDR” or “AI” or “EPS” format for our further procedure.
If you could only provide JPG file, please save the file in CMYK format. Additionally, we must have your guarantee that the file is your originality or you own the authorization, and the file won’t be changed in any circumstance while we open it. The resolution of “JPG” file must be 300dpi or above, otherwise objects will be vague while enlarging the arts.

How can I find a Pantone color?

To locate a Pantone color you can go to www.pantone.com or you can search Pantone color in Adobe Illustrator or Adobe Photoshop. You can also find your Artwork color with Adobe Photoshop. The following steps can be helpful:
1. Open your art file (PSD, JPEG, JPG, TFF, PNG, EPS, PDF) in Photoshop.
2. Select The "Eye Dropper" tool from the left side panel of Adobe Photoshop.  (Eye Dropper)
3. Now select the section of the artwork of which you want to know the PMS info.
4. Now Select the "Set Foreground Color" tool from the left side panel and double click it.
5. A new window will open, here Click on the "Color Libraries"
6. Another new window will appear and and here you will see the Pantone color code of your selected section of your Artwork.
Through this method you can easily find the PMS code you need for your design. If you don't have Adobe Photoshop installed, you can just ask our team to help you find out the PMS colors for you. We are here to help 24/7.

What is Pantone or PMS Color?

Pantone Matching System (PMS) is a proprietary color space used in a variety of industries, primarily printing, though sometimes in the manufacture of colored Paint, fabric, and plastics. We normally use Pantone Solid Coated colors for our lanyard/wristband color and logo/message color.

What is the difference between offset printing and silkscreen printing?

First of all, Silkscreen and Offset printing do not refer to the same colour guides. Silkscreen printing is done refering to the Pantone (or HKS) color reference. On the other hand, Offset printing refers to the CMYK color reference.
Secondly, the two processes are used for different purposes; Silkscreen will be used for artworks with non-gradient printing, while Offset printing will be used for artwork with gradient colors printing (example: a photo picture)
Thirdly, the painting colors used for Silkscreen printing is thicker than the one used for Offset printing. Offset printing uses painting colors that are more liquid to get thinner grain and detailed definition.

Can silkscreen be replaced by offset printing?

It depends. It is important to realize that the Offset printing and Silkscreen printing are two processes fundamentally different. They are used for different purposes. Offset printing will be used for complex artwork with gradual colors and many details. And Silkscreen printing will be used for simpler artwork with a precise number of colors.
For further details, please call us at +86 0760-89767978

What happens if I am not happy with my bands?

Please call us and we will endeavor to resolve the situation, by either refund or re-make.

What’s a printed band?

Printed bands are screen printed with your choice of colour. These are generally for short term use.

What are embossed bands?

Embossed bands have raised text/logo.

What’s a filled band?

Filled bands are essentially the same as debossed but the text/ logo has been flooded with ink to make the lettering have more impact, these bands are for long term use.

What’s a debossed band?

Debossed means that the text or logo has been engraved / sunk into the band.

What are your bands made from?

Our bands are high quality100% silicone

Is there any extra cost for using my logo on lanyards?

No, there is no extra cost for general use of logo on lanyards. You can use only your logo or message, even you can use logo & message both on the lanyards. However, please note that if the length of the repeated unit(either message only or message plus logo) should be less than 230mm, or there would be extra imprint mold(s) cost. Also extra cost for multiple imprinted colors will be charged accordingly for imprinted style if needed.

Cord Woven Lanyards

Cord Woven Lanyards are similar like common woven lanyards, but in round shape. They weave your message and/or logo into polyester material with thread, using a process similar to embroidery. Thinner than flat lanyards, cord lanyards are only 1/5″ wide and 36″ in length. Because of its thinnest width and weaving process, cord woven lanyards are best for simple logos or text, since more elaborate lettering will not be legible.
Cord Woven Lanyards can be in any Pantone Color and we have variety of accessories to fit. The message and the logo are knitted in any color required. We accept as small as 1 pcs order, but no rush service. They usually need 7-10 days for production.

Binary Polyester Imprinted Lanyards

Ever wanted a three-color lanyard without having to pay the extra cost for 3 colors? Binary Polyester Imprinted Lanyards should be your choice. Available in three colors, this bordered lanyard is sure to make a statement with your logo at similar price as common polyester imprinted lanyard. Their soft, tightly-woven polyester threads provide maximum durability and comfort.
Binary Polyester Lanyards are available in widths of 5/8", 3/4", and 1" widths at a standard length of 36".  They can be in any Pantone Color and we have variety of accessories to fit. Our high-quality silk-screen print makes it completely customizable, allowing you to add any text, design or logo. Because of its special production process, we do not have stock lanyards. So we accept as small as 100 pcs orders and no rush service. It usually needs 7-10 days for production.

Short Polyester Lanyards

Short Polyester Lanyards is usually used with carabiner keychain for carabiner strap. Its lanyard part is the exact same as common polyester imprinted lanyards, except shorter length. Its soft and tightly-woven polyester threads provide maximum durability and comfort.
Short Polyester Lanyards are available in widths of 5/8", 3/4", and 1" widths at a standard shorter length of 6". They can be in any Pantone Color and we have variety of accessories to fit. Our high-quality silk-screen print makes it completely customizable, allowing you to add any text, design or logo. But it can not have long printing thing because of its limited length. If you choose the following hot sale colored lanyard,  we can accept as small as 1 pcs order and supply rush service.

Dye Sublimated Imprinted Lanyards

Need multi color imprints design? Dye sublimated lanyards are for you! Dye sublimation technology uses heat sensitive paper to transfer print onto the lanyards that can carry fine lines, intricate logos and multiple colors on the fabric. Another advantage of dye sublimation over hot stamping and screen printing is that the imprint does not sit on the surface of the material, but gets transferred into the material. So it is less likely to become scraped and worn.
The starting lanyard material for dye sublimation is always white polyester. The "ground" or base lanyard color as well as the imprint are applied during the transfer "sublimation" process. It should be considered for anyone who requires more than one imprint color on both sides. The choice of fabric colors is virtually unlimited, and it is the best choice for photo quality and no-edge printing. Also it's not that expensive as you may think it to be, it can be the most economical method for multi-color imprints on large quantities.
Our dye sublimated lanyards are available in 5/8", 3/4", and 1" widths at our standard 36" length. Due to the set-up requirements dye sublimated lanyards tend to have higher minimum purchase quantities than the other imprint methods, typically around 100 pcs. And we can not supply rush service, which usually needs 7-10 days for production.

Tube Imprinted Lanyards

Tube lanyards are our best low-cost solution for your custom lanyard needs.
Crafted from tube-stitched polyester twill fabric, tubular lanyards offer a feel and look similar to that of a tubular shoelace. They supply soft unique feel that's very comfortable to wear. Tube lanyards are available in widths of 3/8", 1/2", and 5/8" widths at a standard length of 36". So it can not show complex logo well on its limited width.
Tube Lanyards can be in any Pantone Color and we have variety of accessories to fit. Our high-quality silk-screen print makes it completely customizable, allowing you to add any text, design or logo. If you choose the following hot sale colored lanyard,  we can accept as small as 1 pcs order and supply rush service.

Woven Polyester Lanyards

If you want your custom lanyards to have an elegant, classical appearance, woven polyester lanyards are the best solution. They weave your message and/or logo into polyester material with thread, using a process similar to embroidery. Because of this weaving process, woven lanyards are best for simple logos or text, since more elaborate lettering will not be legible. And the logo or text is best to just be in 1 color, otherwise, the other side of lanyard will mess up by different colored threads.
Woven Lanyards can be in any Pantone Color and we have variety of accessories to fit. The message and the logo are knitted in any color required. This kind of lanyards are special, the interior side of the lanyards shows the reversed colors and design of lanyards exterior side. They are available in widths of 5/8", 3/4", and 1" widths at a standard length of 36". We accept as small as 1 pcs order, but no rush service. Woven lanyards usually need 9-12 days for production.

Nylon Imprinted Lanyards

For those looking for high quality finish with the accuracy of silkscreen printing, Nylon Imprinted Lanyards are the perfect choice.  
They are similar to the polyester printed lanyards but are thicker and shinier. Nylon lanyards are recognized for their sheen and smooth texture, and they are extremely durable. This shininess allows the imprinted text and/or logos to stand out from the background creating a highly appealing look.  They are available in widths of 5/8", 3/4", and 1" widths at a standard length of 36".  
Nylon Lanyards can be in any Pantone Color and we have variety of accessories to fit. Our high-quality silk-screen print makes it completely customizable, allowing you to add any text, design or logo. If you choose the following hot sale colored nylon lanyard for your design,  we can accept as small as 1 pcs order and supply rush service.

Polyester Imprinted Lanyards

Polyester Imprinted Lanyards are our most popular style.
Its soft and tightly-woven polyester threads provide maximum durability and comfort. This style offers the best balance between price and performance of any lanyards. They are available in widths of 5/8", 3/4", and 1" widths at a standard length of 36".
Polyester Lanyards can be in any Pantone Color and we have variety of accessories to fit. Our high-quality silk-screen print makes it completely customizable, allowing you to add any text, design or logo. If you choose the following hot sale colored lanyard,  we can accept as small as 1 pcs order and supply rush service.